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Terms & Conditions

These terms form a legally binding agreement between Users (“User(s), you, your, yourself”) and Optiemus Infracom Limited and/or its subsidiaries and affiliates (“Optiemus, we, us, our”). These terms shall govern the use of the Optisafe device, website, mobile application, call centres (collectively referred to as “Optisafe”).

Please read these terms carefully before accessing, using, obtaining or availing any products or Services by Optiemus. If you do not agree with these Terms of Use you may refrain from using the Optisafe device and/or Services. These conditions must be read in conjunction with any other applicable terms and conditions governing the use of Optisafe.

Optiemus reserves the right to modify these Terms of Use at any time at its sole discretion. It will be your responsibility to keep yourself updated with the Terms of Use from time to time, your continued usage of the Optisafe would be deemed to be an acceptance of these terms and the modifications thereto.

1. Scope of Product and Services

Optisafe device is designed to work in conjunction with Android or iOS enabled Smart Phone having an active cellular connection and with Optisafe Application that is configured to run on the Smartphone. Upon trigger, Optisafe performs functions permitted by the user though the mobile application to help relay the distress signal to the pre-configured SOS Contacts. The Optisafe device and Optisafe Mobile Application are not services that assist in any emergency response action and the use is limited to relaying of distress signal to the configured contacts and other configured functionality. Depending on the functionality assisted by the smartphone, the mobile application may enable additional functionality for

  1. Audio recording
  2. Video recording
  3. Geo Location recording
2. Eligibility to use

You must be at least eighteen (18) years of age or above and capable of entering, performing and adhering to these terms. Individuals under the age of 18 may utilize Optisafe product and services only with the involvement, guidance and supervision of their parents and / or legal guardians.

3. Using the Optisafe

Optisafe service is made available by conjunctive use of Optisafe device and Optisafe Mobile Application. The functionality is subject to you providing certain required User information and having created an account ("Account") through the Optisafe Mobile Application. The Optisafe requires you to register as a User by creating an Account in order to utilize the Services provided. You will be responsible for providing accurate information and maintaining the accuracy and confidentiality of the Account Information, and are fully responsible for all activities that occur under Your Account. You agree to (a) immediately notify Optisafe of any unauthorized use of its Account Information or any other breach of security, and (b) ensure that you have consented to each of the permission sought for by the Optisafe Mobile Application. Optisafe cannot and shall not be liable for any loss or damage arising from your failure to comply with this clause. Optisafe shall not be responsible for any failure arising out of

  1. Incomplete set up of the SOS contact by the user
  2. Insufficient privileges and permissions consented to by the user to the Optisafe Mobile Application
  3. Any interruption or disruption caused to the desired output because of functionality of the cellular network or smartphone
  4. Any inaction or lack of action by any of the SOS contact upon receipt of distress notification
  5. Any loss or life or property or injury caused due to any of the reason above or any reason whatsoever that is not directly caused by the Optisafe Device.

Optisafe product and services are designed to be used by the user together with trusted SOS contacts. The SOS contacts are configured by you and it is you who shall be responsible to educate the SOS Contact on the scope of service and permitted use. The SOS Contact shall be provided with access to the emergency signal and recorded audio / video. You give express consent that you have understood the extent and content of the information that you shall be sharing with these SOS Contacts and agree not to hold Optiemus responsible for any misuse of the information / recording by any of the SOS Contacts. For most optimized working, it is recommended that SOS Contacts also install Optisafe Mobile Application on their device.

4. Term & Termination

In case you wish to discontinue you can at any point stop making use of the Optisafe Device, uninstall the Optisafe Mobile Application and delete your account registered with Optisafe. Optiemus reserves the right to unilaterally terminate your use of Optisafe without notice or any liability for reasons of breach of the terms mentioned herein.

5. No Warranty

By using the Optisafe product and Optisafe Mobile Application you hereby acknowledge and agree that Optiemus is not an emergency response service and has no control over the conduct or behaviour of the network or SOS contacts y or the quality, fitness or the suitability of the services provided by third party offering services. Optiemus disclaims any and all liabilities in this regard. Optisafe is not a replacement of emergency services. Optiemus shall not be responsible for any non-fulfilment of product feature or expectation resulting from non-functioning smartphone, cellular network. Optiemus shall not be responsible for lack of alert or response or any disruption in delivery of the emergency information to the SOS Contacts that results from their attention or lack of cellular service coverage at recipient location.

6. Recordings

Audio and Video recordings are particular feature of the Optisafe Mobile Application that works in conjunction with smartphone device. You have consented for these recordings to be sent to the SOS Contacts through hosting by Optiemus. Optiemus has no authority to verify the authenticity of the content or the sequence of events. Optiemus is only responsible for transmission of the data. The recordings uploaded on our servers is stored for a fixed period of time based on data retention policy of Optiemus applicable at the time. If the user or SOS contacts do not download the copy within this period, then Optiemus shall not be responsible for the loss of records or in any manner whatsoever. Optiemus only stores the data on as is where is basis. The stored data shall be deleted upon expiry of period under data retention period. If, during this time, any law enforcement order is received by Optiemus to share the data with law enforcement agency then you give your express and unhindered and full consent to Optiemus to share the same without any risk of loss or claim whatsoever. Optiemus takes all possible steps to ensure data safety and security, including physical access controls and encryption etc.

7. The Users are prohibited from engaging in the following activities:
  • Engage in unauthorized framing of or linking to the Optisafe device or Optisafe Mobile Application.
  • Trick, defraud, or mislead us and other users, especially in any attempt to learn sensitive account information such as user passwords.
  • Make improper use of our support services or submit false reports of abuse or misconduct.
  • Engage in any automated use of the system, such as using scripts to send comments or messages, or using any data mining, robots, or similar data gathering and extraction tools.
  • Interfere with, disrupt, or create an undue burden on the Optisafe Servers or the networks or services connected to the Optisafe Device or Optisafe Mobile Application.
  • Attempt to impersonate another user or person or use the username of another user.
  • Sell or otherwise transfer your profile.
  • Use any information obtained from the Optiemus in order to harass, abuse, or harm another person.
  • Use the Optisafe as part of any effort to compete with us or otherwise use the Optisafe Device or Mobile Application and/or the Content for any revenue-generating endeavor or commercial enterprise.
  • Decipher, decompile, disassemble, or reverse engineer any of the software comprising or in any way making up a part of the Optisafe.
  • Attempt to bypass any measures of the Optisafe services designed to prevent or restrict access.
  • Upload or transmit (or attempt to upload or to transmit) viruses, Trojan horses, or other material, including excessive use of capital letters and spamming (continuous posting of repetitive text), that interferes with any party’s uninterrupted use and enjoyment of the Optisafe services or modifies, impairs, disrupts, alters, or interferes with the use, features, functions, operation, or maintenance of the Optisafe networks.
  • Disparage, tarnish, or otherwise harm, in our opinion, us and/or the Optisafe Service.
  • Use the Optisafe device or Mobile Application in a manner inconsistent with any applicable laws or regulations.
8. Indemnification

Without prejudice to and in addition to any other remedies, reliefs or legal recourses available to Optiemus herein or any applicable laws or otherwise, User agrees to indemnify, defend and hold Optiemus harmless including but not limited to its affiliate, agents and employees from and against any and all losses, liabilities, claims, damages, demands, costs and expenses (including legal fees and disbursements in connection therewith and interest chargeable thereon) asserted against or incurred by Optiemus that arise out of or related to your use or misuse of the of the Optisafe Device or Optisafe Mobile Application, any violation by you of these terms and conditions, or any breach of representations, warranties and covenants made by you herein.

9. No warranty

The Services are provided by Optiemus on an "as is" basis without warranty of any kind, express, implied, statutory or otherwise, including the implied warranties of title, non-infringement, merchantability or fitness for a particular purpose. Without limiting the foregoing, Optiemus makes no warranty that (i) Optisafe Device or the Services will meet your requirements or your use of the Optisafe or will be uninterrupted, timely, secure or error-free; (ii) the results that may be obtained from the use of the Optisafe will be effective, accurate or reliable; (iii) the quality of the Optisafe will meet your expectations; or that (iv) any errors or defects in the Optisafe will be corrected. No advice or information, whether oral or written, obtained by you from Optiemus or through or from use of the Optisafe shall create any warranty not expressly stated in the terms of use. Optiemus shall have no liability to the User for any interruption or delay, irrespective of the cause.

10. Limitation of Liability

Optiemus shall not be liable for any damages of any kind whatsoever including but not limited to direct, indirect, incidental, punitive, exemplary and consequential damages, damages for loss of use, data or profits, or other intangible losses, which may arise or are arising from the use of this Optisafe or any of the information, software, services and related graphics contained within the Optisafe or any of the Services offered, regardless of whether such damages are based on contract, tort, negligence, strict liability or otherwise, and even if Optiemus has been advised of the possibility of damages.


11. General Provisions

Governing Law and Jurisdiction: This Agreement, and all transactions entered into shall be interpreted, construed and governed by the laws of India which shall be applicable to this Agreement without regard to principles of conflict of laws. User agrees that all claims, differences and disputes arising under or in connection with or in relation hereto, the terms or any transactions entered into on or through the Optisafe or the relationship between User and Optiemus shall be subject to the exclusive jurisdiction of the courts at Delhi and User hereby accede to and accept the jurisdiction of such courts.

No Waiver :Any failure, delay or forbearance on the part of Optiemus in: (i) exercising any right, power or privilege under this Agreement; or (ii) enforcing terms of this Agreement, shall not operate as a waiver thereof, nor shall any single or partial exercise by Optiemus of any right, power or privilege preclude any other future exercise or enforcement thereof.

Severability: The Parties hereto agree that each of the provisions contained in this Agreement shall be severable, and the unenforceability of one or more provisions of this Agreement shall not affect the enforceability of any other provision(s) or of the remainder of this Agreement.