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FAQ

MyBuddy connects over Bluetooth with Smartphone (IOS & Android) and uses the power of Smartphone to drive location , audio/video recording and SOS communication to three predefined numbers. User needs to download OptiSafe Mobile app which is available for Android and iOS. The device consumes low power and assures a long battery life.

*If the smart phone is turned off, the Bluetooth connection will be broken, so you cannot use the device.

Yes, you can stop the alert sound by switching off alarm in the Optisafe App

When a GREEN light is emitted after pressing the button in Optisafe Mybuddy, it signifies that the device is working. Similarly, if Bluetooth gets disconnected then the device emits RED light.

Yes, the device generates a 90dB alert sound when the cap is pulled in an emergency.
Yes, if you don’t attach GPS on your smart phone, you won’t be able to trace the location of your smart phone and it won’t be able to send your live location to SOS contacts during emergency as well.
Usually, the battery lasts for 4-5 months. For your convenience, the device will indicate you when the battery is less than 20%.
Bluetooth 4.0 and above communication works only on smart phones with smooth Android 5.0 lollipop and IOS 9.0 and above.
Yes, it is possible to transfer the device once it has been removed from the Optisafe app. (Optisafe main screen>Settings>Select the “Delete Device” at the bottom of the screen and delete the device.)
Your recordings will be saved for 30 days after which it will be automatically removed from Optisafe.
No, recording links will not be sent over email. It will be sent only on the numbers of your SOS contact.
Once SOS is triggered, after every 30 seconds for continuously 30 minutes your live location is shared.
Maximum 3 SOS contacts can be configured.
Following steps need to be followed
  • Download Optisafe app at SOS contact’s handset.
  • Finish the account registration process. Once done, Account code for SOS contact is generated. Check Account code as shown in below image:

  • myherosettings
  • My Buddy SOS contact along with his Optisafe Account code needs to be entered.
  • Once configured this way, SOS contact will also get Siren alert in addition to SMS.
Android OS 5.0 (Lollipop) and above support the Optisafe application.
No, all features are not same, below is the list of features supports by Android and IOS

Sr. No.

Features

Android

IOS

1

My Buddy Device Alarm

2

Smart Phone Alarm


It is limited, if Smart phone alarm enabled then Audio recording is disabled, so by default Smart phone alarm is disabled

3

SOS location tracking

4

Audio Recording


It is limited, if Audio Recording enabled then Smart Phone Alarm is disabled, so by default Audio Recording is Enabled.

5

Audio Recording list

6

Export Audio Recording

7

Video Recording

×

8

Video Recording list

×

9

Export Video Recording

×

10

Check last location where connection of SOS device and Handset lost

11

Smart Phone alarm when loss

13

SOS device alarm when loss

14

Near access notification when handset close to SOS device

15

Smart phone locating alarm

16

Live location tracking for 30 minutes

×
Location tracking only for 3 minutes

17

SOS message sent to SOS contacts from Inserted SIM Card

×
In IOS message sent from Global messaging server Nexmo

18

Remote SOS alarm or Multiple device alarm

There is option of Disable MyBuddy is available in the application as shown here in below image:
myherosettings
No, one MyBuddy device can be paired only with one Account or Smart phone.
No need to reconfigure, if you have already registered with Optisafe Mybuddy.
Yes, it will work even your handset set at Silent or Mute profile. But this function works only for Android smart phones.
Usually, the battery lasts for 4-5 months. For your convenience, the device will indicate you when the battery is less than 20%.
Siren volume can be changed from Mybuddy settings as:
myherosettings
Yes, you can stop it from MyBuddy settings as:
myherosettings
Yes, we have service center. Please look for the nearest service center.
Other than the product cost, there is no other fee. Unlike other devices, Mybuddy does not require a monthly recharge,