FAQ

MyBuddy connects over Bluetooth with Smartphone (IOS & Android) and uses the power of Smartphone to drive location , audio/video recording and SOS communication to three predefined numbers. User needs to download OptiSafe Mobile app which is available for Android and iOS. The device consumes low power and assures a long battery life.

*If the smart phone is turned off, the Bluetooth connection will be broken, so you cannot use the device.

Yes, you can stop the alert sound by switching off alarm in the Optisafe App

When a GREEN light is emitted after pressing the button in Optisafe Mybuddy, it signifies that the device is working. Similarly, if Bluetooth gets disconnected then the device emits RED light.

Yes, the device generates a 90dB alert sound when the cap is pulled in an emergency.

Yes, if you don’t attach GPS on your smart phone, you won’t be able to trace the location of your smart phone and it won’t be able to send your live location to SOS contacts during emergency as well.

Usually, the battery lasts for 4-5 months. For your convenience, the device will indicate you when the battery is less than 20%.

Bluetooth 4.0 and above communication works only on smart phones with smooth Android 5.0 lollipop and IOS 9.0 and above.

Yes, it is possible to transfer the device once it has been removed from the Optisafe app. (Optisafe main screen>Settings>Select the “Delete Device” at the bottom of the screen and delete the device.)

Your recordings will be saved for 30 days after which it will be automatically removed from Optisafe.

No, recording links will not be sent over email. It will be sent only on the numbers of your SOS contact.

Once SOS is triggered, after every 30 seconds for continuously 30 minutes your live location is shared.

Maximum 3 SOS contacts can be configured.

Following steps need to be followed

Download Optisafe app at SOS contact’s handset.
Finish the account registration process. Once done, Account code for SOS contact is generated. Check Account code as shown in below image:

My Buddy SOS contact along with his Optisafe Account code needs to be entered.
Once configured this way, SOS contact will also get Siren alert in addition to SMS.

Android OS 5.0 (Lollipop) and above support the Optisafe application.

No, all features are not same, below is the list of features supports by Android and IOS

Sr. No.	Features	Android	IOS
1	My Buddy Device Alarm	√	√
2	Smart Phone Alarm	√	√ It is limited, if Smart phone alarm enabled then Audio recording is disabled, so by default Smart phone alarm is disabled
3	SOS location tracking	√	√
4	Audio Recording	√	√ It is limited, if Audio Recording enabled then Smart Phone Alarm is disabled, so by default Audio Recording is Enabled.
5	Audio Recording list	√	√
6	Export Audio Recording	√	√
7	Video Recording	√	×
8	Video Recording list	√	×
9	Export Video Recording	√	×
10	Check last location where connection of SOS device and Handset lost	√	√
11	Smart Phone alarm when loss	√	√
13	SOS device alarm when loss	√	√
14	Near access notification when handset close to SOS device	√	√
15	Smart phone locating alarm	√	√
16	Live location tracking for 30 minutes	√	× Location tracking only for 3 minutes
17	SOS message sent to SOS contacts from Inserted SIM Card	√	× In IOS message sent from Global messaging server Nexmo
18	Remote SOS alarm or Multiple device alarm	√	√

There is option of Disable MyBuddy is available in the application as shown here in below image:

No, one MyBuddy device can be paired only with one Account or Smart phone.

No need to reconfigure, if you have already registered with Optisafe Mybuddy.

Yes, it will work even your handset set at Silent or Mute profile. But this function works only for Android smart phones.

Usually, the battery lasts for 4-5 months. For your convenience, the device will indicate you when the battery is less than 20%.

Siren volume can be changed from Mybuddy settings as:

Yes, you can stop it from MyBuddy settings as:

Yes, we have service center. Please look for the nearest service center.

Other than the product cost, there is no other fee. Unlike other devices, Mybuddy does not require a monthly recharge,

Question1:- How does it work?

Question 2:- Can I stop Mybuddy from emitting an alert sound?

Question 3:- How do I know if it’s normal to use in an emergency?

Question 4:- Does the Optisafe Mybuddy device itself emit a warning sound?

Question 5:- Do I have to attach GPS to check the location?

Question 6:- How long does the battery last?

Question 7:- Do you have a smart phone model that cannot be paired?

Question 8:-Can you give it to others?

Question 9:- Is my Video and Audio data stored with Optisafe and for what period.

Question 10:- Can we share audio/video files over email to SOS contact?

Question 11:- For how long the live location data is shared after SOS is triggered.

Question 12:- How many SOS contacts can be configured.

Question 13:- How do we also enable the ringer of SOS contact mobile number.

Question 14:- What is the Android OS release supported.

Question 15:- Are all features of Android and IOS same.

Question 16:- How do you disable MyBuddy from App.

Question 17:- Can I pair same MyBuddy with two or more smart phones.

Question 18:- How do I reconfigure Mybuddy when I update my phone?

Question 19:- Will the ringer alert work in case my smart phone is muted.

Question 20:- What is battery life of Mybuddy?

Question 21:- How do I change my Siren volume?

Question 22:- Can I stop the near and far warning alert which I get when Mybuddy and my phone is separated?

Question 23:- Where can I get warranty support, do you have service center.

Question 24:-Will there be a separate fee?